Your Cart
About Us Returns
| Returns |
|
|
|
|
The following terms and conditions apply to all sales unless there is a written contractual agreement stating otherwise. All Returns Are Subject to Manufacturers' Policies Return privileges are subject to various manufacturers' policies. Many manufacturers have imposed certain return restrictions. Consequently, Forest iStore reserves the right to decline specific return requests based on those restrictions. Be sure to ask your Account Manager about specific return conditions before you purchase any item. Final In addition to manufacturer restrictions, the following products are final sale items and are not returnable to Forest iStore for refund or exchange for any reason: Specific Products Custom configured products, Special ordered products, LCD/DLP projectors, Opened software, Hard drives, and TVs/Monitors over 27" Specific Manufacturers Apple, Vault-It, and VMware Packaging of Returns All returns, defective or otherwise, must be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturer's packaging, contain all blank warranty cards, accessories, and documentation provided by the manufacturer. Incomplete returns, open or used products, or products not in new condition will be assessed additional restocking fees depending on condition and Forest iStore's ability to remarket the returned product. Forest iStore will refuse any return of items missing UPC codes. Nonrefundable Charges All non-defective returns authorised by Forest iStore, whether opened or unopened, will be assessed a minimum 15% restocking fee, and must be authorised for return within 14 days from date of receipt. No refunds will be issued after such 14 day period. Authorisation may be obtained by calling Customer Service at 07 55140455 or by e-mail at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Customer will be issued a Return Merchandise Authorization (RMA) which is valid for 10 days. Failure to return a product within such 10 day authorisation period will be deemed to be an acceptance of the product.
All packages shipped from Forest Computer Services are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises. Any hidden or internal damage to any product must be reported to Customer Service at 07 55140055 or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it within the first 7 days of receipt to arrange for a carrier inspection and return of the damaged product(s). Please save the product, the shipping carton and all manufacturer packaging. Timely receipt of this information is necessary for Forest to file a damage claim. Failure to notify Forest of damage within this time period will be deemed an acceptance of the product, and standard return policies will apply. Refused Orders All refused orders (for reasons other than shipping damage) will be subject to a minimum 15% restocking fee. Shipping charges are not refundable if shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the products to Forest iStore.
|